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 | Surveys provide useful feedback The actual technologies market is very competitive and organizations must to track this trend if they desire to maintain the consumer’s happiness. But, the best significant thing is preserve current customers and conquest new ones. Along these lines, organizations are able to be aware of client’s happiness, but the greatest way to have a truly aware of their happiness is just requesting for their view. BeAnywhere Support Express is an organization that offers remote support sessions. Along these lines, the software also provides important surveys with the objective to identify what the view of remote clients is. When IT consultants are adopting this type of solutions, the best instant to have customer’s feedback is during a remote support session or eventually when the remote support session finishes because, in that moment, is still easy to remember what the technicians did and the consumers can answer with enthusiasm a small amount of questions. When a technician inserts a request, he has the possibility to predefine the form of answer: from 1 to 5, Free Text, Yes or No and pre-defined answers. Consequently, with these functionalities they can create as many customize surveys as essential, in a spontaneous and easy way. In conclusion we can highlight that the vital objective of this feature is to afford for clients the opportunity to provide a crucial feedback about remote support session with the goal to help IT consultants in a long term. |
